We understand things don’t always go as planned. Here’s how our return and refund policy works across different parts of our platform:
You may request a refund for any reason as long as the request is submitted before the pageant begins.
You can request a refund for any reason as long as the request is received before the event starts.
You have 72 hours after purchase to file a dispute and request a refund. After 72 hours, the funds are released to the expert, and we can no longer issue a refund.
Refunds may be requested anytime before the contest ends.
After the contest has ended:
The funds are no longer in our possession (they go to the director).
Issuing a refund could unfairly impact the contest results.
Therefore, no refunds are available once voting closes.
If your item doesn't fit or isn’t your style, we cannot accept returns—but you’re welcome to re-list the item for sale on Pageant Planet.
If the item was misrepresented (e.g., wrong description or photos), you have 72 hours from delivery to file a dispute with supporting images.
If you've hired a contestant, coach, photographer, or other expert through our platform, you may request a refund within 72 hours of purchase.
After 72 hours, funds are transferred directly to the expert and cannot be refunded through Pageant Planet.
If you need assistance with a refund or have questions about our policy, please contact us at support@pageantplanet.com. We're happy to help!